Manoj Kumar Namdev
Digital Marketing, Service Manager & Trainer | SLA & Client Success Leader | 14+ Years in Technical Support & Operations | Driving Excellence in Service & Performance.
- Role
- Sr Engineer at Reliance ResQ
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Manoj Kumar Namdev
Senior Engineer with 14+ years of experience in Service Operations, Field Operations, and Technical Support, currently working with Reliance ResQ.I handle multi-state operations across Madhya Pradesh, Chhattisgarh, and Vidarbha, including long-distance site visits, breakdown management, vendor coordination, and SLA-driven service delivery.My experience spans end-to-end service execution — from on-ground troubleshooting and preventive maintenance to documentation, escalation handling, and process compliance.To stay aligned with evolving industry practices, I continuously upskill through LinkedIn Learning in areas such as Service Operations, Technical Support, Cybersecurity Awareness, Documentation, and Professional Effectiveness. These learnings complement my hands-on field experience and help improve operational efficiency and standardization.Earlier in my career, I have worked in Sales and Customer Relationship roles with IFB Industries and Zopper, which strengthened my understanding of customer expectations, service quality, and business impact.I am open to opportunities in Service Operations, Field Operations, Technical Operations, or similar roles where strong execution, ownership, and multi-location coordination are required.
Experience
Sr Engineer
Jan 2019 — Present
Independently managing service operations for the 4K project across Madhya Pradesh, Chhattisgarh, and Vidarbha (Maharashtra)• Handling long-distance field visits km) for installations, preventive maintenance, and emergency breakdown support• Responsible for end-to-end troubleshooting, site audits, and service restoration• Coordinating with vendors, partners, and internal teams to ensure timely resolution and SLA compliance• Preparing visit reports, escalation summaries, and operational documentation• Supporting service continuity during management and process transitions
Education
NCVT
ITI, Computer Operator & Programming Assistant
2016 — 2017
MMYVV
BSW, Social Work
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