Manoj Gangwar

About Manoj Gangwar

Engineering leader with 19+ years of experience delivering impactful technology solutions across both product and service ecosystems. I bring a unique perspective shaped by working in both service and product organizations, enabling me to balance speed, scalability, and customer-centric innovation.Across my career, I have built and led high-performing teams (up to 30+ engineers), scaled distributed organizations, and driven complex initiatives from concept to execution. I am passionate about aligning engineering with business strategy, leveraging AI-driven innovation, and building systems that deliver measurable customer and business impact.I thrive in fast-paced, global environments where technology, people, and strategy intersect to create lasting value. Senior Engineering Manager – AtlassianRole: Leading 3P Connectors platform powering 60+ integrations; managing a cross-functional team of 16 engineers across ML, backend, and frontend.Key Achievements: • Increased service request deflection from 24% → 56% using AI-driven automation (LLMs, embeddings, agentic workflows) • Reduced customer support costs significantly through intelligent automation at scale • Delivered scalable integration platform enabling seamless ingestion from 60+ connectors • Led high-performing distributed team delivering AI-powered capabilities improving user experienceSoftware Development Manager – AmazonRole: Led Seller Verification Services, ensuring trust and safety for global marketplace.Key Achievements: • Reduced seller verification time from 5 days → seconds via 3P integrations and automation • Cut operational workload by 88%, improving team efficiency and scalability • Built and managed a 30+ member vendor engineering team • Led hiring of 80+ contract engineers across org, establishing scalable hiring processesTeam lead – MicrosoftRole: Led a 20-member team delivering enterprise platform features.Key Achievements: • Delivered platform capabilities used by millions of users globally • Built secure, scalable, and deeply integrated enterprise solutions • Improved system reliability and performance for large-scale deployments

Experience

1. Senior Engineering Manager

   Atlassian

   Apr 2025 — Present · IN

   As a Senior Engineering Manager, I lead the 3P Connectors platform, powering data ingestion and integration across 60+ external systems—forming a critical foundation for downstream product capabilities and AI-driven experiences.In addition, I drive AI-first initiatives that deliver both business growth and operational efficiency through two key charters:In the KB Activation & Adoption initiative, I lead a 16-member multidisciplinary team (Principal Engineers across ML, Backend, and Frontend) to build personalized, agentic AI experiences. By leveraging Large Language Models (LLMs), embeddings, and clustering, we enable intelligent knowledge discovery, accelerate user onboarding, and drive deeper product engagement at scale.In parallel, I lead the Customer Support Cost Optimization program, where we design and deploy AI-powered automation to streamline support workflows. These efforts have delivered measurable business impact, including improving service request deflection from 24% to 56%, significantly reducing support volume and operational costs while enhancing customer experience.Across these initiatives, I focus on building production-grade AI systems and embedding AI as a core product capability—shifting from feature-based implementations to AI-native experiences. My work emphasizes aligning advanced machine learning solutions with business outcomes, driving customer value and operational scalability.I am passionate about scaling high-performing teams, operationalizing AI at scale, and delivering intelligent systems that create meaningful and measurable impact.#AI #LLM #Embeddings #Clustering #AgenticAI #AIEvaluation

Education

• Madan Mohan Malaviya University of Technology

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2002 — 2006