Manoj Chaudhary
Senior Sales Advisor @Best Buy
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WORK HISTORY
Senior Sales Advisor @Best Buy
Coquitlam, BC, CA
Own end-to-end execution of high-value customer orders, including order creation, invoicing, payment processing, delivery coordination, and post-sale issue resolution• Manage multiple systems (ePOS, MARS, RIP, TREX) to ensure order accuracy, billing compliance, and on-time fulfillment within service level expectations• Act as primary escalation point for delivery delays, billing discrepancies, and post-installation issues, resolving root causes before customer impact• Support daily workload prioritization by balancing customer volume, order complexity, and staffing coverage• Coach and support peers on systems usage, order accuracy, and process adherence, reducing repeat errors and rework• Partner cross-functionally with warehouse and delivery teams to unblock inventory and logistics issues• Support leadership with KPI tracking, exception handling, and day-to-day operational execution
EDUCATION
LinkedIn Learning
Certificate - Marketing Strategy SEO Content Writing
Delhi University
Bachelor of Commerce - BCom
LinkedIn Learning
Certificate - Marketing Communications
LinkedIn Learning
Certificate - SEO Strategy Link Building
LinkedIn Learning
Certificate - Create a Go-to-Market Plan
Symbiosis Centre for Distance Learning
Master’s Diploma in Business Administration
Linkedin Learning
Certificate - Growth Marketing Foundations
Digital Vidya
Certified Digital Marketing Master (CDMM)
LinkedIn Learning
Certificate - Strategic Planning Foundations
GrowthSchool
Growth Hacking Mentorship
Linkedin Learning
Certificate - SEO Foundations.pdf
LinkedIn Learning
Certificate - SEO Keyword Strategy
SKILLS
ABOUT MANOJ CHAUDHARY
Operations-focused people leader with experience managing SLA-driven workloads, coaching frontline teams, and improving execution in high-volume, KPI-based environments.Currently with Best Buy Canada, supporting end-to-end order execution, billing accuracy, delivery coordination, and escalation resolution while partnering cross-functionally to protect service levels and customer experience.Known for prioritizing work based on impact, resolving issues at the root cause, and improving processes to reduce repeat errors and rework. Comfortable balancing hands-on execution with team coaching and performance support.Background includes leading operations, reporting, audits, and cross-functional coordination in B2B and enterprise environments, with a strong focus on accuracy, throughput, and continuous improvement.
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