Manoj Verma

WORK HISTORY

EDUCATION

ABOUT MANOJ VERMA

I am working with Nous Infosolutions as Sr. Technical Lead and having more than 15+ Years of Developing/Handling projects.Experience in ITSM, ITBM, HRSD, VRM, Portal Development, expert in Integration and Implementation.Expert experience in CMDB Implementation, Discovery and ServiceNow Integration with 3rd Party tools. Development related 3rd party Integration.Experienced in on boarding ServiceNow as Enterprise application and improving the IT as a key Business Asset. Experience in leading technical team. Dealing with client for technical issues.Deep understanding of the application architecture and development life cycle process, including requirement analysis, quality assurance, design, scheduling, implementation, administration, issue tracking, version control, deployment and integration using ServiceNow Web Services.Expertise in ServiceNow tasks such as delegation of groups, workflows, business rules, UI actions, UI policies, UI Macros, ACLs, dictionary, client script, Experience with application UI configuration, workflow design and client-specific reporting.Worked on implementations of CMDB, Integration with 3rd party tools and Asset Management suite set up with tools like ServiceNow.Got good understanding to various ITSM processes Incident, Change, Problem, KM Configuration Management.Specialties:CMDB, Discovery, 3rd party tool Integration, Implementation, ITSM Project Management, Process Improvement, Performance engineering & streamlining.