Manoj Vanaparthi

WORK HISTORY

EDUCATION

ABOUT MANOJ VANAPARTHI

Since beginning my professional journey with Amazon in 2021, I’ve cultivated strong skills in operational support, customer success, and analytical problem-solving. Currently, I work at Revolut as a Product Support Specialist, where I contribute to both retail product support and specialized areas like card payments and chargebacks. In the last 18 months, I’ve worked closely on: Handling Visa & Mastercard chargebacks and transaction disputes along with the Card Payments concerns Helping the users with unauthorized transactions Collaborating with risk and compliance teams to mitigate fraud Supporting customers through sensitive financial queries Recently, I’ve expanded my scope into broader retail product support, addressing customer concerns related to digital banking features, app experience, and Pro account onboarding journeys and transaction monitoring. This dual exposure has helped me develop a 360° view of user behavior, fraud signals, and operational bottlenecks. My growing interest in Financial Crime (FinCrime), AML/KYC, and compliance operations comes from the overlap between customer support and risk control. I aim to transition into a FinCrime Analyst, Risk Ops, or KYC/CDD Analyst role, where I can apply both my fintech product experience and my deep user interaction skills to protect systems from financial abuse and fraud.