Manoj Udasi
Executive Director, Operations (CSSBB, COPC certified, Managing servicing & back office operations for a leading global online marketplace)
- Role
- Executive Director of Operations at TTEC
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Manoj Udasi
Specialties: Customer Relationship Management, Operations Management, Progam Management…
Experience
Executive Director of Operations
Sep 2018 — Present · IN
Director, Service Delivery from Sep 2018 - Jun 2024Managing global operations for a leading online market place.Client Relationship Management, Metrics Management, Internal Audits, P&L for the programsService Delivery strategy and workforce planning.
Education
Prahladrai Dalmia Lions College of Commerce and Economics Sundar Nagar S V Road Malad West Mumbai 400 064
Higher Secondary Certificate, Business/Commerce, General
1989 — 1991
ITM Group of Institutions
Post Graduate Diploma in Business Management - MBA, Marketing
1997 — 2000
University of Mumbai
Bachelor of Commerce (B.Com.), Financial Accounting & Taxation
1991 — 1994
St. Judes High School
Secondary School Certification
1989
Skills
- Business Process Outsourcing (Bpo)
- Banking
- Risk Management
- Team Management
- Process Engineering
- Management Information Systems (Mis)
- Business Process
- Bpo
- Business Development
- Call Centers
- Retail Banking
- Business Strategy
- Operations Management
- Mis
- Offshoring
- Management
- Customer Relationship Management (Crm)
- Relationship Management
- Outsourcing
- Leadership
- Crm
- Project Planning
- Business Process Improvement
- Negotiation
- Contact Centers
- Six Sigma
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