Manoj Thakur

About Manoj Thakur

I am an accomplished Technical Writer with over 9 years of experience in IT application integration, data management, and technical documentation across industries such as healthcare, autonomous vehicles, aviation, and semiconductors. I specialize in creating service manuals, API documentation, workflow processes, regulatory compliance documents (ISO, FDA), and user-focused content that translates complex technical concepts into clear, accessible information for both technical and non-technical audiences.My expertise spans technical documentation, regulatory compliance, API & software documentation, and cloud & data engineering documentation. I have a strong background in working with tools like Arbortext, Madcap Flare, Oxygen XML Editor, Swagger, Postman, and Confluence, ensuring that documentation is structured, accessible, and aligns with industry best practices. Additionally, I am skilled in Python, SQL, and Java, which enables me to collaborate effectively with software and data engineering teams.

Experience

1. Technical Writer

   Zoox

   Jun 2025 — Present · Foster City, CA, US

   As a Technical Writer at Zoox, I design, develop, and maintain service manuals, troubleshooting guides, and operational documentation for Zoox\'s autonomous robo-taxi systems. My role involves creating diagnostic flowcharts, repair procedures, and component replacement guides, ensuring seamless vehicle maintenance and repair operations.I collaborate closely with mechanical engineers, software developers, and field service teams to document system architectures, operational workflows, and failure analysis procedures. By leveraging Oxygen XML Editor and Confluence, I develop structured service manuals detailing failure diagnostics, sensor calibration procedures, and system health checks. Additionally, I create quick-reference guides and maintenance schedules that support on-site and remote technicians in preventive maintenance, firmware updates, and component replacements.A key aspect of my role is ensuring compliance with industry safety and regulatory standards. I author fleet upgrade procedures, emergency shutdown protocols, and first responder documentation to enhance the safety and reliability of Zoox’s autonomous vehicle fleet. I also document security protocols and best practices for handling vehicle logs and diagnostic data, ensuring adherence to cybersecurity and operational safety regulations.

Education

• Singhania University

  Bachelor of Science - BS, Aeronautics/Aviation/Aerospace Science and Technology, General

• California Lutheran University

  Masters, Information Technology