Manoj Singh
Delivery Leader - BFSI | Finacle Platform Management | Cloud Migration (Azure) & AI/ML Implementation | DevOps & ITIL Expert
- Role
- Senior Delivery Manager at Wipro
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Manoj Singh
Accomplished Delivery Lead with 20+ years of progressive leadership experience in BFSI, IT, Ecommerce & Travel Services, specializing in Core Banking (Finacle) platform management, large-scale application support, and digital transformation initiatives. Proven track record of leading 250+ FTE teams supporting 200+ mission-critical applications including Core Banking Systems, Payment Gateways, Lending Platforms, and Digital Banking Solutions. Expert in driving operational excellence, automation, and cost optimization while ensuring 99.9% SLA adherence for Tier-1 banking clients. Proven track record of stakeholder management, P&L ownership, and aligning IT delivery with business objectives in highly regulated environments.
Experience
Senior Delivery Manager
Oct 2023 — Present · Mumbai, IN
Led 250+ professionals delivering 200+ banking applications including Finacle Core Banking System (CBS), Payment Gateway, Internet Banking, Mobile Banking, Loan Origination System (LOS), and Treasury Management platforms for a large BFSI client.Achieved 99.8% availability for Finacle core banking supporting 5MM+ customer accounts.Managed $8MM+ IT operations budget and drove 12% cost optimization through automation.Migrated 50+ non-core apps to Azure, cutting infrastructure costs by 40%.Deployed AI chatbot, reducing call-center volume 35% and improving resolution 28%.Established DevOps and ITIL frameworks, improving incident resolution time by 45%.
Education
Sunrise University
BBA - Bachelor of Business Administration, Project Management
Datta Meghe College of Engineering CIDCO Sector III Airoli Navi Mumbai 400 708
Diploma, Mechanical Engineering
Skills
- Managed Services
- Integration
- Project Management
- People Management
- Team Management
- Product Management
- Networking
- Crm
- Telecommunications
- Data Center
- Vendor Management
- IT Service Management
- Customer Relations
- Management
- Service Delivery
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