Manoj Selvaraj

Store Manager (E-commerce) @Lulu Retail

Kerala, IN

1)Operational Management: Oversaw daily operations of the dark store, ensuring-efficient processes for order picking, packing, and delivery.2)Team Leadership: Recruit, train, and supervise a diverse team, fostering a positive work environment and promoting collaboration.3)System Implementation: Led integration of Order Management Systems (OMS), Warehouse Management Systems (WMS), and Delivery Management Systems (DMS) to align with business goals.4)Inventory Control: Manage inventory levels, conduct regular stock audits, and coordinate restocking to effectively meet customer demand.5)Order Fulfillment: Ensured timely and accurate fulfillment of online orders by optimising workflows.6)Logistics Coordination: Collaborate with delivery teams to ensure prompt dispatch and track delivery performance.7)Quality Assurance: Monitor product quality and compliance with health and safety regulations, addressing any issues proactively.8)Data Analysis: Analyze sales and operational data to identify trends and drive performance improvements.9)Customer Service: Address customer inquiries and concerns related to online orders, ensuring high satisfaction levels.

Rabindranath Tagore University

Bachelor of Business Administration - BBA