Manoj Rustogi
Lead Client Partner - Communications, Media and Entertainment @Genpact
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WORK HISTORY
Lead Client Partner - Communications, Media and Entertainment @Genpact
London, GB
In my role as Lead Client Partner at Genpact, I lead the Communications, Media, and Entertainment business segment for Europe and have additional global responsibility for clients in the Music, Advertising, Information Services, and Publishing industries. I enable cross-functional teams to deliver AI-First innovative solutions, drive revenue growth, and optimise client operations, resulting in enhanced business performance, value realisation and improved experience for clients and teams.
EDUCATION
Institute of Chartered Accountants of India
ICAI, Accounting and Finance
Delhi University
DCAC, B. Com, Accounts, Economics
SKILLS
ABOUT MANOJ RUSTOGI
Manoj is an accomplished business leader with over 25 years of experience across client engagement, business transformation, and value creation. He has deep expertise in Business Process Management (BPM), Shared Services, Project Management, and Governance, with a strong track record in driving transformation across Finance & Accounting, Supply Chain, Payroll & HRO, and Treasury functions — including the deployment of digital and automation solutions.He has worked extensively with global clients across the USA, Europe, Asia-Pacific, the Middle East, and Africa, with responsibilities spanning P&L management, delivery leadership, transitions, new account setups, strategic assessments, and BPO consulting. Manoj is highly experienced in leading cross-functional and multicultural teams, and in shaping large-scale transformation programs that align with enterprise priorities.In recent years, Manoj has been actively engaged in AI-led transformation initiatives, including the integration of Agentic AI systems into enterprise workflows to enhance productivity, client engagement, and decision-making. He brings a strong understanding of how autonomous agents and generative AI are reshaping sales, customer experience, and business support functions — and is focused on helping clients unlock tangible value through these emerging technologies.His industry exposure spans Hi-Tech, Media & Entertainment, Publishing, Data & Information Services, Healthcare, Oil & Gas, Utilities, BFSI, EPC, and Corporate/HQ functions.A Green Belt certified leader at Genpact and has consistently delivered business outcomes through cost optimization, process excellence, enhanced controllership, and future-ready operating models powered by AI and intelligent automation.
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