Manoj Punwani
Senior Leader at HDFC Life | Business and Process Transformation Expert | Redefining Customer Relationship Management
- Role
- Group Head - Process Excellence at HDFC Life
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Manoj Punwani
An astute business leader with 25+ years of experience in Financial Services driving business-critical projects and processes in India’s leading financial services organisation.Proven track record in shaping customer journeys, scaling distribution excellence, re-architecting processes and steering large transformation projects for one of India’s largest private life insurersRecognised for building high-performing teams, strengthening risk and control frameworks and leading cross-functional initiatives that enhance customer experience, profitability and organisational agilityAdept at partnering with business leaders to define strategic direction, institutionalise new-age digital capabilities and deliver strong business outcomes in evolving market environment
Experience
Group Head - Process Excellence
Apr 2025 — Present
Education
BPM High School, Khar
SSC
1987 — 1988
MMK College of Commerce, Bandra, Mumbai
Bachelor of Commerce (B.Com.), Commerce (B.Com)
1993 — 1994
Skills
- Business Relationship Management
- Relationship Management
- Financial Risk
- Vendor Management
- Business Analysis
- Banking
- Risk Management
- Team Management
- Customer Service
- Crm
- Insurance
- Business Strategy
- Business Process
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