Manoj Pundir

About Manoj Pundir

5+ Years of extensive experience in customer lifecycle management thereby has a proven track record in maintaining high standard team performance and customer satisfaction. Ensured & influenced CSD to deliver a premier customer experience for all customer interactions & meet all Key Performance metrics. Possess a passion for solving customer issues, setting customer user-friendly policies, great customer service and advocacy skills, accurate & logical problem-solving skills and the competency to work in a fast paced, change oriented environment.

Experience

1. Project Implementation Specialist

   ADP

   Jul 2019 — Present · Pune, IN

   Analyzing the current business structure of each client to address the issues within SLA\'s.• Handling the change requests.• Configured different types of reports like Dashboard and Adhoc Reports • Generating Reports as required by Clients using Adhoc Reports.• Building and maintaining a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Mentoring junior team members and provide training on best practices.• Analyzing data and providing solutions in accordance with client requirements.• Keeping track of call monitoring and auditing.• Provide timely reports according to client specifications and requirements.• Evaluating the business requirements and listing the bottlenecks/bottom performances.• Assisting the Customer Service Representative (CSR) with difficult cases.• Ensuring delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Education

• Guru Nanak Jr. College of Arts, Science and Commerce

  High School Diploma

  2008 — 2010

• IMS UNISON UNIVERSITY

  Bachelor's degree

  2013 — 2015