Manoj Natarajan
Senior Manager Operations at Straive
- Role
- Senior Operations Manager at Straive
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Manoj Natarajan
A versatile professional with commendable success in following areas: Operations /…
Experience
Senior Operations Manager
Jul 2018 — Present · Chennai, IN
Strategically working towards meeting organizational expectation.• First level Point-Of-Contact for customer.• As an Operations Manager, cross utilize the resources efficiently• Assisting the project managers during peak period• Work with vendor management team to bring the reliable vendors• Involved in hiring process to bring suitable candidate onboard.• Work closely with sales team and transition new projects• Handling customer escalation and building quality framework.• Regular review of KRA/KPI and focusing on skill development.• Review the existing process and engage with technology team and identify automation solutions.• Collate metrics from various teams and publish dashboards to client.• Preparing the governance deck for executive level call.• Involved in ISO quality audit and preparing necessary documents.
Skills
- Strategy
- Team Building
- Management
- Team Management
- Product Management
- Training
- New Business Development
- Management Information Systems (Mis)
- Account Management
- Team Leadership
- Project Management
- Outsourcing
- Business Strategy
- Strategic Planning
- Business Planning
- Operations Management
- Start-Ups
- Business Process Improvement
- Vendor Management
- Product Development
- People Management
- Marketing
- Performance Management
- Crm
- Leadership
- Resource Management
- Market Research
- Customer Service
- Program Management
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