Manoj Nanda
Major Incident Manager.Information Tech Lead at Tech Mahindra
- Role
- Technical Lead at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Manoj Nanda
A recognized industry professional with overall 13+ years of IT industry experience in Major Incident and Problem Management. Skilled in leading the ITIL Process resources to achieve the Process KPIs and Service level targets.Worked as a crisis manager during the occurrence of critical incidents, guided Pro-active problem management, addressed critical issues to avoid change failures, ensured up-to-date maintenance of CMDB, achieved the availability and capacity targets. Capable of Identifying and conducting incident reviews meetings.Ability to triage technical and business bridge calls with all the appropriate support teams to expedite troubleshooting of various incidents.Managed Change Requests for client after considering all the parameters such as type, urgency, impact, priority, schedule in order to improve efficiency. Experienced in driving end-to-end BCM tests and quarterly major infra releases.
Experience
Technical Lead
Mar 2023 — Present · Telangana, IN
Education
Kendriya Vidyalaya
A V college, Computer science
2007 — 2010
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