Manoj Nagpal

About Manoj Nagpal

Most cloud operations teams aren\'t slow because of bad engineers. They\'re slow because…

Experience

1. Cloud Operations Manager, Agile Devops Coach

   PwC India

   Apr 2021 — Present · Gurugram, IN

   I am responsible for exploring the strategies and techniques to inspire and motivate the team to cultivate a high-performance culture. Adaptable and analytical Leader: I am managing cloud infrastructure for PwC’s IT project teams globally, leading a team of 25+ members in a 24/7 shift-based operating model. Achieved 100% SLA for reported incidents in cloud services and maintained a compliance ratio of at least 90% in monthly Quality Control assessments with the help of my team. Creative: I have proposed and delivered an automated role assignment system to optimize cloud access management, reducing lead time for IT project teams by 20%. Cultivated: I have implemented the Cloud Warrior group, a community of self-driven problem solvers, across all PwC global hosting teams, which emphasizes team engagement by listening to their ideas for service improvement. This practice utilizes Agile/DevOps practices and has resulted in increased team engagement in innovation projects. It has also enabled a second line of leaders within the team.Accountable: Ensured compliance with PwC Cloud governance and security policies by conducting regular reviews of ITIL functions. Introduced ServiceNow dashboards that generate monthly trends of service operations and reports with real-time data to multiple stakeholders. Collaborative: Partnered with cross-functional teams to streamline the cloud infrastructure de-allocation process, reducing turnaround time by 25% for cloud-hosted applications across PwC. Received the PwC STAR & R Network Recognition Award three times for streamlining business processes and adopting Agile/DevOps practices.Skills: Cloud Operations Manager | Agile Coach | Foster a High Performing Team Culture: Insights from a Transformational Leader

Education

• Punjab Technical University

  MCA, Computer Programming, Specific Applications

  2004 — 2007

• Indian Institute of Management Ahmedabad

  Executive Programme (Online), Strategic Leadership & Organizational Development

• Punjab Technical University

  BCA, Computer Programming, Specific Applications

  2001 — 2004

Skills

• Tfs
• Web Services
• Sql
• Ssis
• Soa
• Sdlc
• Xml
• C#
• .net
• IT Service Management
• Itil Certified
• Msbi
• Software Configuration Management
• Biztalk