Manoj Mohandas Menon

About Manoj Mohandas Menon

A High Calibre professional with over 10 years of experience in Architecture, Administration & Support of Microsoft Azure HDInsight, on-premise Hortonworks, and Apache Hadoop Big Data Clusters. • An effective communicator with excellent presentation, interpersonal, negotiation, analytical, business management & leadership skills. • Spearheaded Architecture, Administration & Support of the Microsoft Azure HDInsight Hadoop Clusters; performed Cluster Scale Down as a part of Cost Reduction activity and enhanced cost saving of 19.6 lakhs/year. • Expert in Implementation & Support of Big Data Cluster’s (Ms Azure HDInsights and on premises including Hortonworks and Apache Hadoop Distributions). • Adept in Data Center Management & Operations, SDLC (SoftwareDevelopment Life Cycle), Data Governance and Security strategies. • Outstanding success in implementing HRMS & Healthcare Modules for KVASU; Hadoop & Data Center Installations. • Hands-on experience in Designing, configuring and managing backup and disaster recovery for Hadoop data. • Led to manage projects of prestigious clients like Caterpillar, Bhabha Atomic Research Center – Mumbai. • Highly skilled in building and operationalizing large scale enterprise data solutions and applications. • Proficient in Linux, Apache Hadoop, MS Azure HDInsight, Cloudera & Hortonworks (HDFS, YARN, Map Reduce, Hive, Zookeeper, Sqoop, oozie, HBase, Flume, Pig, Spark, storm, Kafka, Ambari, NN HA, NN Federation, RANGER, ACL & LDAP) & Healthcare & Financial ERP Modules, MySQL, NOSQL, Windows, Brainstorming, JAD Sessions, Service Now & Redmine project management tool. • Well-versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling. Personal Traits: • Quick Learner • Imaginative • Team Player • Procedural & Determined

Experience

1. Big Data Support Engineer

   Microsoft

   Sep 2021 — Present · Bengaluru, IN

   Technology- Azure Databricks, HDInsight Technical Support: Provide technical support to customers using Microsoft Azure Databricks & Microsoft HDInsight by responding to and resolving customer inquiries, issues, and problems in a timely and efficient manner. This includes troubleshooting, debugging, and resolving technical issues related to Azure Databricks & HDInsight. Customer Relationship Management: Build and maintain strong relationships with customers by providing excellent customer service and technical support, as well as communicating with customers on a regular basis to ensure their satisfaction and identify areas of improvement. Documentation: Create and maintain documentation on technical issues and solutions, as well as creating knowledge base articles to help customers troubleshoot their own issues. Product Improvement: Collaborate with the product development team to identify and report product issues and provide feedback on product features to improve the customer experience. Training and Education: Educate customers on Azure Databricks and its features through training sessions, workshops, and webinars. This also includes providing technical training to internal teams and partners. Escalation Management: Manage escalations of technical issues to higher-level support teams or product development teams when necessary, ensuring timely resolution and effective communication with customers. Incident Management: Manage and respond to incidents related to Azure Databricks and HDInsight, including coordinating and communicating with internal teams, customers, and partners.

Education

• NEHRU ARTS & SCIENCE COLLEGE ,COIMBATORE

  BCA, COMPUTER APPLICATIONS, FIRST CLASS

  2005 — 2008

• Pattambi GHHS

  PLUS TWO, SCIENCE

  2003 — 2005

• Manam Memorial School

  SSLC, SSLC, FIRST CLASS

  1999 — 2003

• NEHRU ENGINEERING COLLEGE AND RESEARCH CENTRE ,THRISSUR

  Master of Computer Applications (M.C.A.), Master of Computer Applications (M.C.A.), FIRST CLASS

  2008 — 2011