Manoj Mogan

About Manoj Mogan

I’m a Social Listening and Media Intelligence professional with 12+ years of experience…

Experience

1. Customer Content Specialist

   Cision

   Oct 2022 — Present · IN

   User Acceptance Testing (UAT)• Implemented UAT on the IRIS Tool for few deployments.• Developed, and implemented user acceptance testing protocols as the final phase of applications development on thebelow mentioned actions.• While performing Column or Row properties in the tool for the tables and, by clicking Function KeyanotherColumn or Row should repeat the previous action.• Verified the SocialBoost product is available in the IRIS tool, as well as it should appear at the bottom of the Press releasealong with the Social share buttons.• When copying a table from Excel and pasting it into XHTML Editor, CCS should expect to see all bolding and italics fromthe original retained (Tables Copy and Pasted from Excel should retain all bolding/italics)• When clicking or downloading the proof.pdf file in IRIS, should not return an error.• By clicking Function key on editing the tables in the XHTML Editor it should follow the last action and not allcell attributes.• Captured and tested all modifications to proposed functional requirements.• CCS Distribution• Utilize numerous content management systems daily to ensure each order is formatted and distributed properly, includingMicrosoft Word, Microsoft Excel, HTML, Salesforce, Adobe Experience Manager, etc.• Formatting and proofreading press releases for PR Newswire\'s comprehensive wire feeds and news release distributions.• Ability to reprioritize workload in order to ensure SLAs are met• Working knowledge of Distribution systems including IRIS, Online Member Center (OMC), Netsuite, Salesforce• Utilize organizational skills to prioritize assignments• Work closely with the Senior Manager, CCS Support, to keep an organized case tracking report and strive to exceedservice levels• Form successful internal partnerships with other departments to improve ability to support customer needs (areasinclude Technology and Product)