Manoj Mirashi
System Engineer✨
- Role
- System Engineer at Infosys
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Manoj Mirashi
System Engineer focused on providing efficient and effective solutions to technical…
Experience
System Engineer
Apr 2025 — Present
Providing support on tickets, both physically and remotely, with the help of ServiceNow, and possessing hardcore troubleshooting skills for software like Citrix, VMware, Windows applications, Genesys, Zscaler, email services, and network connectivity is a description of a highly skilled IT Support Specialist or Service Desk Analyst with a strong focus on enterprise-level applications and network security.Incident Management (via ServiceNow):Logging and Tracking: Accurately documenting reported issues (incidents) in ServiceNow, including detailed descriptions, categorization, and priority.Prioritization: Assessing the impact and urgency of incidents to determine appropriate response times and escalation paths, adhering to ITIL best practices.Resolution: Working through troubleshooting steps to resolve incidents directly or by collaborating with other IT teams.Communication: Keeping users informed about the status of their tickets, expected resolution times, and any workarounds.Closure: Ensuring incidents are properly closed in ServiceNow after resolution, often with a clear resolution summary.Knowledge Base Contribution: Documenting solutions and common issues in the ServiceNow knowledge base to facilitate faster resolution for future incidents.Physical Support:On-site troubleshooting of hardware and software issues.Desk-side assistance for users.Setting up and configuring workstations.Remote Support:Utilizing remote access tools to diagnose and resolve issues on user machines without physical presence.
Education
Progressive Education Society's Modern College of Engineering
Bachelor's degree
Vidya valley North Point jr college
Higher School
Saraswati Vidhya Mandir
School
Institute of Industrial And Computer Management & Research
Master of Computer Applications - MCA
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