Manoj Mayilsamy
Area service Manger - Kent RO
- Role
- Area Service Manager at Kent RO Systems Ltd.
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Manoj Mayilsamy
Experienced in typically oversees a company\'s after-sales and service operations…
Experience
Area Service Manager
Nov 2024 — Present · Coimbatore, IN
Customer Service Management:Handle escalated customer complaints and ensure timely resolution.Develop and implement strategies to enhance customer satisfaction and loyalty.Monitor and improve customer service KPIs.Service Operations:Manage and oversee service center operations, including repair, maintenance, and replacement of fan products.Coordinate with regional teams and service partners to ensure timely service delivery.Ensure adequate inventory of spare parts at service centers.Team Leadership:Lead, train, and motivate service engineers and technicians.Conduct regular performance reviews and skill assessments of team members.Develop training programs for new technologies or product updates.Process and Quality Management:Establish and maintain service protocols to ensure consistency and quality.Monitor and improve turnaround times for service requests.Ensure compliance with safety and quality standards in all service activities.Technical Support and Troubleshooting:Provide technical guidance and expertise to the service team.Collaborate with the R&D and Quality Assurance teams for product improvements based on service feedback.Vendor and Partner Management:Manage relationships with authorized service centers and third-party service providers.Negotiate and manage service contracts, SLAs, and vendor agreements.Reporting and Analysis:Prepare and present service performance reports to senior management.Analyze service data to identify trends, issues, and areas for improvement.Cost Management:Optimize service operations to manage costs effectively without compromising quality.Prepare and manage the service budget.
Education
Bharathiar University
Bachelor of Business Administration
Bharathiar University
Master of Business Administration
Bharathiar University
Master of Business Administration - MBA, Business Administration and Management, General
Bharathiar University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Mothers Matric Higher Secondary School
High School Diploma
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.