Manoj Mahajan

About Manoj Mahajan

I am an accomplished IT professional with over 10 years of extensive experience in IT Service Management (ITSM), specializing in Change Management, Major Incident Management, and Problem Management. Currently serving as a Change Manager at HCL Technologies, I have consistently demonstrated my ability to deliver high-quality results by meeting critical customer requirements. My dynamic approach, determination, and proven track record of success in driving process improvements and ensuring service excellence make me well-suited to contribute effectively in any high-demand IT environment. Key Achievements: Awarded \'Excellence in IT Service Management\'(2022) for streamlining the change management process, reducing approval times by 20%, and improving service delivery across multiple projects. Recognized with \'Best Incident Resolution Leader\'(2020) for resolving critical incidents under high-pressure environments, achieving a 98% customer satisfaction rate. Led a company-wide initiative to implement an automated Change Management workflow, reducing manual interventions by 30% and significantly enhancing operational efficiency. Received \'Customer Success Champion\' award (2019) for consistently exceeding client expectations and delivering timely, high-impact solutions during service transitions. Winner of the \'Innovation in Process Improvement\' award (2018) for implementing a proactive incident management strategy, reducing major incident occurrences by 25%. These achievements reflect my commitment to excellence, continuous improvement, and delivering value to both clients and internal stakeholders.

Experience

1. Technical Specialist

   HCLTech

   Feb 2024 — Present · Noida, IN

Education

• ASM Group of Institutes

  Bachelor of Commerce - BCom

  2016 — 2020