Manoj Mahajan
Assistant Manager – Operations | Customer Service | E-Commerce (Voice Inbound) | OTT Support (Email & Social Media Chat)| Six Sigma Certified | AI generalist- Basics | Power BI
- Role
- Assistant Manager at Startek
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Manoj Mahajan
Results-driven Assistant Manager – Operations with over 8 years of experience managing…
Experience
Assistant Manager
Dec 2024 — Present · Bhopal, IN
ASSISTANT MANAGER – OPERATIONS | STARTEK (AEGIS), BHOPALDecember 2024 – Present Led end-to-end voice process operations with 130+ FTEs, improving CSAT by 8–12% and reducing fatal errorsby 6–10% through targeted interventions. Drove daily stand-ups, WBRs, and leadership reviews for performance alignment. Managed billing validation for 130+ FTEs, conducted ATA audits, and leveraged RAG analysis to informstrategic decision-making and ensure 99.5% billing accuracy. Oversaw the timely execution of Performance Knowledge Tests (PKTs), collaborated with HR on recruitmentplanning, and conducted compliance audits.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (BE)
2011 — 2015
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