Manoj Kumar Tappetla
Immediate Joiner Lead Administrator - Major Incident manager at WIPRO
- Role
- Lead Administrator - Major Incident Manager at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Manoj Kumar Tappetla
IT Service Management professional with 9+ years of experience in ITIL-based Service…
Experience
Lead Administrator - Major Incident Manager
Dec 2022 — Present · Hyderabad, IN
Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible. Escalate Major Incidents to the Incident and/or Problem Manager. Once the incident is resolved, prepare “Post Incident Review” and handover to Problem management team for RCA. Handle client escalations and take necessary actions to prevent the same. Leveraging technology to issue all communications and providing key stakeholder management. Being accountable for resolving the outage via work around or permanent fix. Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews. Supporting and nurturing process improvements and knowledge base improvements. Continually maintaining and developing tools and resources to manage major incidents. Lead Sev1 & Sev2 incidents and drive them towards resolution. Provide first level resolution and workaround to customers. Maintain various trackers and update them periodically. Educate and train new team members and support staff. Ensure that the Incident record is fully updated prior to Problem Management handover. Identifying underlying causes of incidents and preventing recurrences. Create and submit knowledge articles Notifying the management with various incident reports like ageing tickets, Case type, SLA based, Outage, Availability and Performance reports. Maintain various trackers and update them periodically. Verify resolution with end-users and resolve assigned. Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.