Manoj Kumar Reddy Pamulapati

Full Stack Engineer / Salesforce Developer

Role: Full Stack Engineer at Zitro Services Llc
Location: Silver Spring, MD, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Full Stack Engineer
Zitro Services Llc
Sep 2023 — Present · Silver Spring, MD, US
Lead Salesforce development initiatives managing Sales Cloud platform optimization for 20+ users, achieving 40% improvement in system performance.• Architected and deployed AI-powered chatbot using Amazon Lex and Bedrock with RAG architecture, automating 60% of initial customer interactions and generating 150+ qualified leads monthly.• Developed custom CTI solution integrating Amazon Connect with Salesforce, reducing average call routing time by 75% through intelligent agent assignment.• Built full-stack EXAM DAY application using Next.js 14, TypeScript, FastAPI, and PostgreSQL, supporting 50+ concurrent users for online examinations.• Replaced Conga Composer with custom Python-based document generation microservice on AWS EC2, saving annually in licensing costs.• Integrated Salesforce with SharePoint Online using Microsoft Graph API, optimizing document storage and reducing Salesforce storage costs by 65%.• Created 20+ Lightning Web Components for enhanced user interfaces and improved application performance by 35% • Developed QuickBooks Online integration processing monthly payments directly through Salesforce.• Implemented Salesforce AgentForce with custom AI agents for automated case routing, intelligent lead nurturing, and qualification scoring, reducing response time by 50%.

Contact information

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Current company

Zitro Services Llc

Advertising Services · 24 employees · Silver Spring, Maryland, United States

Zitro Services is a Maryland-based consulting company assisting business entrepreneurs and independent contractors meet their legal, business, accounting, and advertising needs by providing them with a wide range of solution-oriented services. Experienced in varying fields that include tax, law, business, multimedia, advertising, real estate, and education, our multifaceted team of professionals are committed to help you attain the knowledge and secure the tools that will put your business at a leading advantage within your industry. Through our services we help you properly set up your business, strategically position your business and services, generate the right impression on and steadily attract prospective customers, retain your current base through sound marketing strategies, and take all the right steps toward success and prosperity. We are equipped with the necessary experience, expertise, and infrastructure to help your business on all fronts and unleash its unmet potential.

zitroservicesllc.com

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