Manoj Kumar Pandey
Regional Service Manager at Riello Power India Pvt. Ltd. New Delhi
- Role
- Regional Service Manager at Riello Ups Ltd
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Manoj Kumar Pandey
20 years of experience in customer support, including customer satisfaction, warranty…
Experience
Regional Service Manager
Jul 2017 — Present · Delhi NCR, IN
Responsible for Services delivery, Service support, technical support, Customer Satisfaction, Customer relation and revenue through service sales spare parts sales,UPS accessories like BMS, SNMP, Remote Display, Customize solution by building alarms etc. Responsible for increasing AMC business in North region Responsible for manage a team of engineers and installation vendor in north region. Responsible to manage RT and TAT in North region.Responsible to maintain customer satisfaction by achieving more than 95% RT and TAT Providing support the major installation project in North region.Interface with location head and engineer’s to provide assistance and resolve problems timely. Provide leadership in service with reliable maintenance toward customer satisfaction. Failure analysis to find root cause of problem.
Education
Govt.Polytechnic Dwarahat Disst -Almora
Three Year Diploma
1992 — 1995
Skills
- Power Electronics
- Commissioning
- Automation
- Electricians
- Plc
- Electronics
- Maintenance & Repair
- Software Installation
- Engineering
- Engineering Management
- Simulink
- Customer Satisfaction
- Testing
- Electrical Engineering
- Energy
- Site Inspections
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