Manoj Kumar Mitra

About Manoj Kumar Mitra

A dynamic professional with BE ( Electronics & Telecom Engg). Prince2 practitioner, ITIL V3 foundation & MCSE certified having 26+ years of rich experience in operations, service delivery, technical project management exclusively on largest ISP network, Banking Domain, Media services, RF Domain & premier Defence Organization in India, having key skills in IP/MPLS, Budget Management - CAPEX & OPEX Planning for NOC, Team management, vendor Management, customer service management, last 10 years as HEAD operations & delivery of NOC/SOC, rolled out new NOCs/SOCs, Excellent capability in operations & delivery of services to customers with an illustrious track record of consistently achieving KPI targets like Ticket Rate, Resolution efficiency, MTTR, CSAT, ESAT, SLA with key focus on customer delight and top and bottom line profitability by ensuring optimal utilization of resources. Has also Overseas experience in providing telecom arrangement for the PMs of India’s VVIP visit to FOUR countries – Mr. Atal Bihari Vajpayee (Damascus), Dr Manmohan Singh (Doha, Washington, Copenhagen), Mr. Narendra Modi ( New York).

Experience

1. Rf-sqm

   Tata Communications

   Jul 2021 — Present · Pune, IN

   Managing two vendors RIPL & Synoptics with 450+ field resources to ensure RE of 80% in 2 hrs & RE of 95% in 4 Hrs slab is achieved in 14 circles having 25K UBR RF links month on month with full EoHS Compliance & zero fatality. Managing the Service Quality Management (SQM) activity and spare inventory of 25K RF links thereby proactively detecting poor RF & CRC error cases & fixing them before these links start giving reactive TTs, meeting organization’s fault rate & repeat TT rate targets.

Education

• UCE Burla

  Bachelor of Engineering (BE), Electronics & Telecom Engg

  1988 — 1992

• Nuabazar High School, Cuttack, Orissa

  10th Std, Matric

  1980 — 1986

• Ravenshaw College, Cuttack

  10+2, Science

  1986 — 1988

Skills

• Cross-Functional Team Leadership
• Management
• Network Design
• Vas
• Cisco Technologies
• Ethernet
• Vpn
• Atm Networks
• Wan
• Process Improvement
• Voip
• Mpls
• Vendor Management
• Internet Protocol (Ip)
• Hypercom Network Access Controller - Mega Nac Used for Etps Solution for Banks.
• Managed Services
• Dns
• Bfsi Domain Viz Atm, Cbs & Credit Card Transactions.
• Value-Added Services (Vas)
• Telecommunications
• Microwave & Rf Technology 8-18 Ghz
• Tcp/Ip
• Networking
• Team Management
• Nimbra Platform & Dtm Protocol, Encoder,Decoder, Media Services
• Pre-Sales
• Network Optimization
• Ip Networks & Network Admin, Solaris System Admin
• Wireless
• Switches
• Voice Over Ip (Voip)
• Multiprotocol Label Switching (Mpls)
• Service Delivery
• Ip