Manoj Kumar

About Manoj Kumar

I am a seasoned technical writer, a user experience enhancer, Project Manager and Scrum Master, and a budding data scientist with experience of developing enterprise technical manuals, user retention strategies and providing data insights using R and Python. I have been working in Agile development environment, I am adept at planning and executing documentation and Governance projects and leading a team of Technical Writers for more than a decade. I have been efficiently handling multiple projects, conceptualizing and structuring the documentation deliverable, mentoring other writers, and leading from the front to improve the documentation quality, its usability and saving supports\' cost. Worked as a Technical Writer in companies like Novartis, Accenture, CA Technologies (now Broadcom), First American, CRMNext, and ACS (now Xerox) in Bangalore and Hyderabad. Worked in domains like IT Infra, Governance, SOX Audit, Ansible Automation, SAP (PLM, PP-DDM), Digital Video (Hotstar, CNN), Automation, AWS and Azure, CRM, HR, Insurance, and Service Desk Management (ITSM) Automated AUAs creation process with developers’ help by creating an AUA internal app on ServiceNow and saved manual efforts and developer’s time. Its more than 500 hours of their time on monthly basis Assisted Data Scientists in organizing data and extracting various insights from raw data Created many documents including user documentations and online help for technical projects Worked on content optimization using scenarios and reduced support cost by 11% at CA Worked on Confluence Wiki and implemented it from scratch at Accenture Estimated documentation and Automation project efforts and team allocation Worked at ACS (now Xerox), USA, New Jersey office on PeopleSoft HCMS documentation for three months

Experience

1. Consultant

   HCLTech

   Mar 2025 — Present · Hyderabad, IN

   Leading Agile teams on observability and automation for Ops, monitoring and ServiceNow/Slack based alerting system.• Mentoring and managing team for performance and timely delivery of client’s requirements.• Maintaining Client’s monitoring system and keeping it in running condition by resolving the alerts.• Resolving and fixing the network issues as and when arises within the SLA.• Creating Runbooks, RCA and Troubleshooting guides for the team and enriching the knowledge base.• Helping Program Manager to gather data and create weekly, monthly and annual presentation• Creating, Updating and publishing the knowledgebase contents using GitHub.

Education

• RV College Of Engineering

  Engineer's Degree, Industrial Engineering

  1993 — 1997

• National Institute of Science Communication and Information Resources (NISCAIR)

  Master's Degree, Information Science/Studies

  2002 — 2004

Skills

• Wiki Documentation
• Captivate
• Technical Writing
• Scenario Development
• Agile Methodologies
• Management
• Visio
• Ip
• Ms Office
• Snagit
• Software Documentation
• Robohelp
• Authorit
• Xml
• IT Management
• Madcap Flare
• Copy Editing
• Crm
• Research
• Hypersnap