Manoj Kumar
|| Service Desk Manager || Concentrix + Webhelp | IT Service and Operations | Incident Management | Escalation Management | IT Service desk Management | MIM || ITIL FOUNDATION V3 , ITIL V4 Certified.
- Role
- Service Desk Specialist at Webhelp
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manoj Kumar
At Webhelp, I provide IT support and solutions to clients across various industries and locations. With a BA in Computer Systems Networking and Telecommunications from IEC University, I have over eight years of experience in the IT field, and I am proficient in IT accessibility, remote access, and information technology.I have contributed to multiple projects that enhanced the efficiency and security of the IT systems and services, such as implementing a new remote access software, updating the IT accessibility standards, and troubleshooting complex IT issues. I am passionate about delivering excellent customer service and resolving IT challenges. I enjoy working with a diverse and collaborative team that values innovation, quality, and learning.
Experience
Service Desk Specialist
Feb 2022 — Present · Gurugram, IN
Education
IEC UNIVERSITY
Bachelor of Arts - BA, Computer Systems Networking and Telecommunications
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