Manoj Kumar

About Manoj Kumar

Assistant Front Office Manager – Handling Front Office operations. Recognized as an expert at pre-opening hotels, a graduate in Bachelor of Hotel Management. Overall experience in rooms division for 10+ years at various positions and handling various areas through the department. Through my leadership skills have been able to ensure a balanced scorecard for department’s performance. I believe in carrying the team through to achieving success and celebrating the achievements. Have effectively set and handled operating budgets, payroll budgets, Customer Satisfactions scores on various channels, Team Member satisfaction, and ensuring the department profitability is met in proportion to Revenue streams. Have been recognized for effective problem resolution and a root cause analysis that has helped us raise to top five rankings on Trip adviser from 70th Rank among 300+ hotels in Maldives. Currently handling over 50 Team members across various functions in front office. Key Deliverables- Customer Satisfaction (Guest Feedback, Social Media Review). Financial Performance (Up selling, Room Revenue, Operation Auditing). Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Prepare Room revenue and occupancy forecast take action on rate strategies. Is involved in recruitment of new team members for front office. Integrates and trains employees, providing support for skills development. Makes sure that the hotel\'s pricing policy and sales pitches are duly applied in order to optimize REVPAR Have a good knowledge of all systems and standard operating procedures of front office. Ensures that guest documentation and information is available and up-to-date. Trained from South African Butlers Academy (SABA) on Butler operations

Experience

1. Assistant Front Office Manager

   Ayada Maldives

   Aug 2019 — Present · MV

Education

• Madurai kamraj university

  Bsc tourism and hospitality management, Hospitality Administration/Management, First Class

  2011 — 2013

• SISI instiute of Catering and hotel managenment

  Advance Diploma in Catering and hotel management, Front office, A

  2004 — 2006

• Madurai Kamaraj University

  MBA, Tourism and hospitality management

  2015