Manoj Kumar
|| Application support engineer || IT SERVICE AND CONSULTING || SQL || WINDOWS|| NETWORKING ||
- Role
- Application Support Engineer at Kellton
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manoj Kumar
Experienced IT professional with over 5 years of expertise in providing technical support across Windows environments, networking, and database management. Proficient in SQL and Oracle, offering comprehensive support, troubleshooting, and database maintenance. Working experience as an L1 & L2 Remote Support Engineer, adept at managing both hardware and software challenges, ensuring minimal downtime, and enhancing operational efficiency
Experience
Application Support Engineer
Oct 2024 — Present · Gurugram, IN
Provide tier 1 and 2 technical support for internal and external business applications, ensuring timely resolution of incidents and service requests. Assisted with basic database maintenance tasks and wrote SQL queries for reporting and issue investigation. Supported users in application-related issues across departments, logging and escalating to relevant teams as needed. Participated in deployment and patch cycles for applications during scheduled maintenance windows. Manage incidents using ITIL best practices, ensuring accurate categorization, prioritization, and documentation. Participate in problem and change management meetings; assist in root cause analysis and permanent fixes. Monitor application health using tools Kellwatch(Graylog), or similar, and act on alerts proactively. Write and maintain SOP and operational documentation.
Education
Seth Jai Parkash Polytechnic, Damla Polytechnic in Damla, Haryana
Diploma
2011 — 2013
Pt.Chiranji Lal Government College Karnal Government college in Karnal, Haryana
Bsc it
2016 — 2019
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