Manoj Kashyap
Senior Executive Vice President Digital Experience @HDFC Bank
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WORK HISTORY
Senior Executive Vice President Digital Experience @HDFC Bank
Mumbai, IN
Head Digital Banking:Heading the Digital Experience team building customer journeys across Liabilities, Assets and Cards Wholesale, MSME, SLI and Customer Service journeys & transactions. Expanding Digital coverage and driving adoption with Zero Paper & Zero Touch objective.Head Digital Payments & Digital Bank: • Launched the new age Digital Payments UPI & IMPS which ushered in big shift in customer adoption of digital transactions. Collaborated with multiple partners like Google,Mobikwik, Chillr which spread the customer transacting base across segments. • Formulated the Digital Bank strategy to garner 25 % originations digitally by allowing customers to apply for all products, transact and get serviced on the Digital platforms STP. Designed the customer journeys for all products leading to the Visual Designs for the Digital Bank and integration of chatbot & conversational banking as customer service tools.
EDUCATION
Himachal Pradesh University
Master of Business Administration - MBA, Marketing/Marketing Management, General
St. Edward’s School
School
Indian Institute of Management Ahmedabad
Business Administration and Management, General
ABOUT MANOJ KASHYAP
Over 30 Banking experience covering Digital Banking, Product & Sales. Heading Digital Experience building journeys,transactions and ecosystems.Launched UPI payments.Lead the Liability Products and process at HDFC Bank.Circle Head Branch Banking with largest Book size in the country with over 15K cr.Branch Head at Flagship Branch of Citibank at Fort Mumbai and Ahmedabad.Acquisition head and Citigold relationship Manager roles in Delhi. Avid Marathon Runner with over KM done and dusted
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