Manoj D
Looking for an Immediate opportunity
- Role
- Senior Customer Tech Specialist at Toast
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Manoj D
Senior Technical Support Specialist with 5+ years of experience in SaaS, POS systems, and…
Experience
Senior Customer Tech Specialist
Jul 2025 — Present · Chennai, IN
Act as the escalation point for Tier 1 and Tier 2 support teams for complex, high-priority, or sensitive customer issues.Troubleshoot and resolve technical issues involving POS systems, networking, hardware integrations, APIs, and Toast’s cloud platform.Serve as a subject matter expert (SME) on product behavior, configuration, and best practices.Provide white-glove support to VIP or strategic enterprise clients.Lead root cause analysis and post-mortems for major incidents or recurring issues.Work closely with engineering, QA, and product teams to escalate bugs or suggest improvements.Document solutions, create technical knowledge base articles, and contribute to internal training.Mentor and coach junior support team members to improve their technical troubleshooting skills.Occasionally assist with onboarding and training for new restaurant partners (if needed).Maintain a high level of customer satisfaction through professional and empathetic communication.
Education
University of Madras
Master of Science - MS
2021
DG VAISHNAV COLLEGE
Bachelor of Science - BS
2016 — 2019
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