Manoj Dayaram Niranjan

About Manoj Dayaram Niranjan

Application Manager / Service Delivery Manager / IT Service Manager with 15+ years of experience in IT, Automotive and Banking domains project planning, execution, monitoring, application management, service delivery management, people management and resource balancing skills with ability to support multiple projects in a matrix organizational structure. PMP, ITIL Foundation v3, ITIL Foundation v4, ASPICE certified, Agile Scrum practitioner. IT Service Management and Project Management Professional with experience in Service Management discipline of ITIL, Service Transition, Service Operations, Service Delivery, and Project Management. Application and Service delivery management experience for multi-tier applications management and delivery of crown jewel applications. Managing the complete life cycle of the project starting from receiving the projects, sending them in a workable format to the composition team, monitoring the execution and ensuring that the end product is delivered in a timely manner with highest quality. Interacting with the Clients on a continuous basis regarding the specifications of the projects, handling their queries, keeping them updated about the status of the current projects through live chats, e- mails and phones.(Customer Relations). Planning jobs according to their due times and complexities, ensure systematic distribution of work amongst the teams, following up on the progress of the projects, and ensure overall co- ordination of the work between various teams and departments. Managing teams of experts to collate work produced by different Groups. Bridging the gap between client and the production team. Tracking of the project and sending Status reports and holding status calls with clients. Demonstrated abilities to manage a project through its complete lifecycle viz. Initiation, Planning and Design, Execution, monitoring and controlling through delivery and closing. Identify and raise system capacity related issues (storage, licenses, performance threshold) & Server Performance, capacity, utilization monitoring and Health monitoring. Strengths include big picture focus while developing strategic business solutions which can include Mission Statements, Value Propositions, Critical Success Factors, Statements of Work (SOWs) and Process Re-engineering. Managing large scale projects, working closely with business and IT stakeholders with large cross functional teams throughout the life cycle of project.

Experience

1. Service Delivery Manager

   Cognizant

   May 2022 — Present · Pune, IN

   Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery.Defines and documents the release recommendation for each release and/or change to production. Includes release scope, schedule, deliverables, and roll back plan. Reviews release recommendation with key stakeholders.Assessing customer feedback and using creativity to establish, improve, and refine services.Building partnerships and liaising with team leaders to determine the company\'s services, delivery criteria, and solutions for issues that may arise.Participating in the implementation of objectives and continuous improvement efforts, research, recommends and initiates implementation of enhancements to products, processes, and programs.Manages and co-ordinates a programme of work including interdependencies, risks, and issues, escalating as appropriate to the Programmes Director and other key stakeholders.Controls the scope of programmes and projects, ensuring that rigorous change control is exercised.Ensures that all project and programme status reporting is accurate, informative, and timely, and directly provides progress reports to the Programmes DirectorManages and tracks benefits realization for their programme by ensuring change is formally accepted into Business as Usual.Understand business demand and expectations from business partners, and appropriately plan for Service development and delivery.Proactive risk and issues identification. Mitigating controls, cost / benefit to allow the business to make informed risk and control management. Manage risk assessments.Manage Financial, Cost allocations and drive efficiency through identifying improvement opportunities.Building and maintaining the Consolidated Change Schedule: Integrating new changes into the existing change scheduleOwning and driving Change Mgt Matrices like no of change failures,% of Change causing Incidents,% unauthorized changes, rolled back changes etc.

Education

• S.R.I.T.S.,Datia

  Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering, First

  2003 — 2007

• MP Board

  12, PCM, First

  1999 — 2000

• MP Board

  10, PCM, First

  1997 — 1998