Manohar Rao
Director - Business Operations at Mastercard
- Role
- Director - Business Operations at Mastercard
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Manohar Rao
Competent, Diligent & Result oriented professional with 15 years of experience in IT and 5 years of experience in management & leadership role. • Strong exposure across a wide spectrum of functions encompassing Technical Account Management (Enterprise), Vendor Relationship Management, Client & Customer Relationship Management, Team/People Management, Hiring, Staffing, Recruitment, Retention & Attrition Management, Call Quality, Quality Assurance & Compliance, Training-Need Analysis, Performance Management.• People manager adept at managing large co-located or remote teams, leadership in bootstrapping and conceptualizing new functions and guiding them to a point where they are on auto-pilot mode.• Experience in setting up infrastructure, O/S&S/W Installation, Patch Management.Solutions and Software: BMC Remedy ITSM, TrueSight Operations Management, BMC Impact & Event Management Solution, BMC Patrol
Experience
Director - Business Operations
Sep 2022 — Present · Pune, IN
Providing leadership and direction to Business Operation teams by closely partnering with developers to design, build, implement, and support technology services of Employee Digital Experience solutions. ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
Education
University of Mumbai
Bachelor's of Engineering, Electronics and Telecommunication
1998 — 2003
K V Pendharkar College of Arts Science and Commerce
HSC, Science
1996 — 1998
Skills
- People Management
- Customer Escalation Management
- Software Project Management
- Itil
- Impact Solution
- Solaris
- Bmc Proactivenet Performance Management ( Bppm)
- System Administration
- Linux
- Architecture
- Virtualization
- Network Administration
- Databases
- Troubleshooting
- Unix
- IT Service Management
- Technical Support
- Service Management
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