Manohar Krishna

WORK HISTORY

EDUCATION

SKILLS

ABOUT MANOHAR KRISHNA

Seasoned Salesforce and Enterprise Technology Leader with 17+ years of experience, including 9+ years in leadership roles spanning Senior Technical Manager to Senior Manager. Proven track record of leading large-scale enterprise initiatives, driving digital transformation, and delivering scalable CRM and integration solutions.Currently leading Lead-to-Order enterprise initiatives at Align Technology, where I have successfully driven end-to-end implementations and large-scale transformation programs. Played a pivotal role in Customer Master transformation initiatives, integrating Salesforce with modern MDM platforms such as Reltio and implementing scalable customer data models tailored for the dentistry ecosystem.Experienced in modernizing enterprise integration architectures by transitioning legacy point-to-point integrations to event-driven architectures using Kafka and Salesforce Platform Events, enabling scalable publish-subscribe integration frameworks.Led strategic initiatives to decommission legacy third-party platforms, including Tibco (ETL) and Medallia (Voice of Customer), and replaced them with modern in-house architectures leveraging Kafka, Salesforce Surveys, and Marketing Cloud to improve scalability and operational efficiency.Strong experience leading enterprise integrations across key business systems including SAP, BRIM, CPQ, and Salesforce CRM, while enabling automated compliance workflows and eliminating manual operational processes.Expert in Salesforce Service Cloud implementations, designing and delivering customer service modules and customer portal integrations to enhance customer experience and operational efficiency.Recognized for the ability to bridge business and technology, driving alignment across Business, Operations, and IT. Skilled at identifying design gaps, articulating risks, and shaping pragmatic future-state solutions while ensuring business continuity during transformation programs.