Manohar Gupta

Operations Manager – 12+ Years in International BPO (Voice & Chat) | Process Excellence | Team Leadership | Client & Stakeholder Management | Lean Six Sigma Certified

Role
Manager of Operations at Tech Mahindra
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Manohar Gupta

As an Operations Manager at tech Mahindra, I leverage my skills in strategy and people…

Experience

  1. Manager of Operations

    Tech Mahindra

    May 2025 — Present · Hyderabad, IN

    Operations Manager – 12+ Years in International BPO (Voice & Chat)| Process Excellence | Team Leadership | Client & Stakeholder Management | Lean Six Sigma CertifiedSummary (for top of resume):Performance-focused professional with over 12 years in customer operations, process management, and people leadership. Demonstrated success in improving KPIs, client satisfaction, and operational rankings across multiple global BPO environments. Experienced in leading teams of up to 250 associates, managing SLAs, and implementing process improvement initiatives that drive efficiency and service quality. Seeking a senior operations role that leverages leadership, analytical, and client engagement skills to deliver business results.

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Manohar Gupta — Manager of Operations at Tech Mahindra in Hyderabad, TG, IN | Unifers