Manoel Oliveira

Delivery Manager @Version 1

Belfast, GB

Managing a centralized ERP Managed Services delivery unit across UK and Ireland, managing project deliveries for Cloud and EBS, and supporting the implementation of technological strategies using Oracle technologies, seeking the involvement of appropriate stakeholders when required.• Managing a portfolio of 11 customers across multiple industries with yearly revenue of approximately £1.2m, providing trustful advice and helping shape the future of businesses of all sizes through effective technology, innovation, and automation strategies. • Providing leadership, vision, and direction to the delivery team of 20+, and technical support to 60+ customers to meet key deliverables and projects’ gross profit target.• Implemented a mentoring and support model to develop junior team members and promote career progress inside the team, while completing Quarterly Performance Reviews for the entire team.• Continually interfacing with customers and other stakeholders, establishing close working relationships with cross-functional teams, performing service reviews and contract renegotiations, and negotiating partnerships with third-party companies to provide support in additional areas.• Headed the design, structure, and innovation initiative for the ERP practice after several acquisitions while keeping high-quality deliverables for the ongoing projects. • Contributing to the business growth with suggestions and improvements aligned with the company’s technological vision, as well as actively driving demand across the customer base to develop new and existing opportunities, including participation in customer project bids.• Influenced and helped implement a process change in a specific client to future-proof the core part of their business, improving user experience and saving £4m in license fees.• Increased the gross profit, revenue, and customer satisfaction of most of the accounts by reallocating resources and creating beneficial changes in customers’ processes.

Universidade Estadual do Rio Grande do Sul - UERGS

Bachelor's degree, Industrial Automation Engineering