Manoela Munhoz

About Manoela Munhoz

Cloud transformation leader with 19 years in support, service delivery, customer success, and technical sales. Skilled in leading and coaching teams to deliver world-class support for strategic enterprise customers. Experienced in driving operational excellence, managing complex escalations, and partnering across engineering and business stakeholders to accelerate Azure adoption and business impact. Strong track record of exceeding targets, managing large and complex Azure revenue portfolios while driving operational excellence. Recognized for building diverse, high-performing teams and elevating customer experience through innovation and execution excellence.• IT Operations Management• Service Management• International Coverage in US and Latin America• IT Services/Support- all Microsoft Technologies • Cloud/On Premise Services and Support• Strategy Development and execution• Cloud Deployment and Consumption• Change Management• MOF/ITIL/Six Sigma Certified• Tri-lingual: Portuguese, English and Spanish

Experience

1. Customer Success Lead- Azure Infrastructure

   Microsoft

   Jul 2022 — Present

   Responsible for leading a team of Directors within Customer Success. Our team of Cloud Solution Architects enable digital transformation in Microsoft\'s Enterprise customers focusing on Azure infrastructure.

Education

• The University of Texas at Arlington

  Bachelor of Science (BS)

Skills

• Business Alliances
• Business Intelligence
• Cloud Computing
• Partner Management
• Saas
• Enterprise Software
• Enterprise Architecture
• Infrastructure
• Process Improvement
• IT Strategy
• Solution Architecture
• Management
• Service Delivery
• Technical Support
• Project Management
• Sharepoint
• Microsoft Technologies