Manny Toor
Customer Success @ Vehlo
- Role
- Customer Success Manager at Rapid Recon
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Manny Toor
High impact and seasoned leader (12+ years) in the customer success sector. Focused on…
Experience
Customer Success Manager
Nov 2022 — Present · Dallas, TX, US
Drive process improvement with 350+ automotive clients to help reduce vehicle reconditioning time by 80%-Only CSM, within a team of 10, assigned to top national dealer groups based on MRR and product usage-Increased retention by 35% and product usage by 40% YOY for assigned book of business in a 12-month period-Top performer for monthly customer meetings, reviews, and training sessions and assist in training CSM team
Education
Trailhead by Salesforce
Product Management, Project Management, Salesforce Tools
Porsche
Porsche Brand Ambassador
The University of Texas at Austin
Product Management
George Mason University
B.S.
Skills
- Sales
- Customer Satisfaction
- Leadership
- Inventory Management
- Management
- Team Building
- Solution Selling
- Account Management
- Strategic Thinking
- Teamwork
- Team Management
- Customer Relationship Management (Crm)
- Lead Generation
- Business Development
- Cross-Functional Team Leadership
- Key Account Management
- Marketing
- Strategic Partnerships
- Marketing Communications
- Strategy
- Product Management
- Customer Experience
- Contract Negotiation
- B2b
- Partner Management
- Crm
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