Manny Ramos
- Role
- Director of Customer Experience, Operations at Alorica
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Manny Ramos
Experienced Site Director with a demonstrated history of working in the…
Experience
Director of Customer Experience, Operations
Feb 2015 — Present
Leading a 900+ FTE (B&M / Remote) customer contact center for multiple clients. Responsible to maintain P&L with annual revenue of $38 million. Responsibility for the delivery of 24x7 customer experience through multiple contact channels, call center operations, including onsite and virtual. Focus on providing superior customer experience through behavioral coaching using six sigma tools.
Skills
- Windows
- Call Centers
- Microsoft Excel
- Research
- Team Building
- Process Improvement
- Customer Satisfaction
- Powerpoint
- Vendor Management
- Editing
- Outlook
- Strategic Planning
- Coaching
- Management
- Offshoring
- Customer Service
- Outsourcing
- Team Leadership
- Operations Management
- English
- Microsoft Office
- Contact Centers
- Performance Management
- Teaching
- Business Process Improvement
- Leadership
- Microsoft Word
- Customer Experience
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