Manny Grewal
Specialty Logistics Customer Service Supervisor @World Courier
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WORK HISTORY
Specialty Logistics Customer Service Supervisor @World Courier
Client Relationship Management & Business Development· Focusing on building and strengthening strategic client relationships.· Maintaining strong business relationships with Global Key Accounts by discussing upcoming projects, aligning requirements with business operations, and identifying opportunities for growth.· Collaborating with Business Development Managers to engage new customers, set up accounts, and increase revenue.· Establishing strong cross-departmental relationships to support client requests and improve collaboration across customer service, operations, accounting, and sales.· Conducting weekly spot checks on customer communications to ensure prompt, accurate responses and high standards of service quality.Operational & Process Management· Managing global logistics operations, process improvements, and compliance.· Producing heavyweight and RFP quotes by coordinating with global offices and optimizing profit margins in partnership with Business Development Managers.· Reviewing customs documentation for international shipments and establishing pre-approved lanes to reduce lead times and improve efficiency.· Managing CAPA (Corrective and Preventive Action) investigations to identify root causes and implement corrective measures, ensuring service reliability and compliance.Leadership & Team Development· Overseeing large teams, improving service delivery, and driving departmental performance.· Collaborating with Team Leaders to monitor performance using Power BI, assessing team and sub-team productivity, and ensuring consistent leadership standards.· Implementing departmental goals, communicating expectations clearly, and tracking performance against objectives.· Supporting team members in achieving developmental goals, conducting yearly review discussions, and providing constructive feedback.Training, SOPs & Continuous Improvement· Creating Work Instructions and Standard Operating Procedures (SOPs). Radiation Protection Supervisor
EDUCATION
De Montfort University
Marketing management, Marketing/Marketing Management, General
Guru Nanak Sikh Secondary School
GCSE
Guru Nanak Sikh Secondary School
A Levels, GCSE's and A Levels
Bracknell & Wokingham College
A levels, Business Studies and Media Studies
ABOUT MANNY GREWAL
Experienced logistics and customer service leader with over 10 years in global operations, client account management, and team supervision. Currently employed as a Global Logistics and Customer Service Supervisor at World Courier, demonstrating proficiency in overseeing key accounts, enhancing operational efficiency, and advancing performance through data-driven analysis and effective team leadership. Skilled in building strong client relationships, leading cross-functional teams, and ensuring compliance in international logistics and customs. Passionate about delivering service excellence and operational efficiency.
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