Rick Mann
ServiceNow Advanced Infrastructure Architect
- Role
- Advanced Infrastructure Architect (Servicenow) at Kroger
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Rick Mann
25 years in IT, with 14 years of experience building solutions on the ServiceNow platform as a developer/admin. My knowledge of core ServiceNow capabilities like workflow automation, external application integration, scripting, and database schema enables me to build solutions that bring value throughout the organization. My experience in ITSM, CMDB, Agile, HRSD, and custom app development makes me an excellent architect as well.84.51° helps companies create sustainable growth by putting the customer at the center of everything. Using a sophisticated suite of tools and technology, we turn data into knowledge to help some of the world\'s leading CPG manufacturers and partners develop, nurture and embrace deeper relationships with their customers.Specialties: IT Service AutomationApplication Integration and SupportWeb Service IntegrationJavascript developmentWorkflow OrchestrationPowershell scriptingHTML and CSS developmentVendor and Supplier Relationships Service-Now.com Development and AdministrationITIL v3 Foundation CertifiedProcess Design CertifiedIT Service ManagementIncident ManagementProblem ManagementChange ManagementConfiguration ManagementTechnical DocumentationSoftware/Hardware MonitoringTraining Design and Delivery
Experience
Advanced Infrastructure Architect (Servicenow)
Jan 2023 — Present · Cincinnati, OH, US
Education
Northern Kentucky University
• Bachelor of Science, Information Systems
1991 — 1997
Skills
- Saas
- Powershell
- Visio
- Workflow Applications
- Knowledge Management
- Relational Databases
- Servicenow
- Service Automation
- Paas
- Incident Management
- System Deployment
- Itil
- Css
- IT Operations
- Requirements Gathering
- Microsoft Sql Server
- Itil Certified
- Orchestration
- Windows
- Unix
- Itil V3 Foundations Certified
- Javascript
- Service-Now
- Service Delivery
- Service-Now.com
- Technical Support
- Databases
- Enterprise Software
- Enterprise Architecture
- Troubleshooting
- Vendor Management
- Integration
- Workflow Management
- Configuration Management
- Cmdb
- Asset Management
- Xml
- Information Technology
- IT Service Management
- Change Management
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