Kenneth Manning
Noc IT Operations @Forever 21
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WORK HISTORY
Noc IT Operations @Forever 21
Los Angeles, CA, US
Design, build and delivery of Network Operations Center, deploy e-commerce, supply chain, fulfillment center monitoring solutionsIntegrate monitoring of vendor API endpoints, application layer monitoring of payment systems and sales monitoring, database and network device health monitoring Hire, train, manage 24x7 NOC team, implement NOC SOP\'s, SLA\'s, KPI\'s, runbooks, ticket and escalation processesDeploy Incident, Problem, Change Management service functions, manage ITSM processes and activitiesLead Cybersecurity incident response team. oversight of NIST policy framework, governance and policy execution
EDUCATION
UCLA Extension
Certificate program , Cybersecurity
ABOUT KENNETH MANNING
IT Service Operations
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