Mannie Quinn
Customer Success Specialist | Salesforce Trailblazer
- Role
- Customer Success Specialist Ii at Freedom Mortgage
- Location
- Frankfort, IN, US
- LinkedIn followers
- 500 followers
About Mannie Quinn
Metrics driven and competitive support specialist with history setting standards for customer satisfaction and first contact resolution seeking additional opportunities to lead by example.
Experience
Customer Success Specialist Ii
Dec 2021 — Present · US
Assist callers with mortgage account requests in a fast paced remote call center environment. Choosing to lead by example by de-escalating complaints, maximizing first call resolutions, and consistently being at the top of list for customer satisfaction in the department. Electing to assist in the support of 100+ other team members via chat while also improving my own statistics.
Education
Eleven Fifty Academy
Certificate
2019 — 2019
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