Manminder mac Bansal

Assistant Vice President - Cx Engagement Lead @EXL

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Assistant Vice President - Cx Engagement Lead @EXL

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London, GB

EDUCATION

2001 — 2005

University of Greenwich

BSc (Hons) Computer Science, Computer Science

SKILLS

TelecommunicationsIvrSipCall CentersVoipProject DeliverySolution ArchitectureService DeliveryAccount ManagementTelephonyManagementAvaya TechnologiesStakeholder ManagementCtiIntegrationGenesysAvayaPre-SalesTechnology IntegrationContact Centers

ABOUT MANMINDER MAC BANSAL

Seasoned and proactive professional with a unique hybrid skill set that touches solutions development, business transformations, technology integration, change management, and project management, focused on bringing alignment between departments, determining tools and strategies to grow revenue, and prioritising efficiency and accountability. Known as a driven, influential entrepreneur and collaborator who understands the value of growing a brand rooted in loyal customer confidence in the contact centre domain. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.

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Manminder mac Bansal — Assistant Vice President - Cx Engagement Lead at EXL in London, GB | Unifers