Aman Bagga
Customer Experience Analyst @GM Financial
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WORK HISTORY
Customer Experience Analyst @GM Financial
Toronto, ON, CA
Lead UAT for new CX tools and programs, while creating clear process documentation to drive consistency- Monitor CX processes and controls to detect non-compliance risks and deliver accurate insights to leadership- Translate trends into actionable communications for management and training materials for team members- Identify and support process improvements in collaboration with departmental stakeholders- Operate within an Agile framework to prioritize tasks and deliver reports under tight timelines.
EDUCATION
Sheridan College
Business Analysis and Process Management, Business Statistics
Guru Gobind Singh Polytechnic College - India
Diploma, Mechanical Engineering
Savitribai Phule Pune University
Bachelor of Engineering
Georgian College
Postgraduate Degree, Project Management
ABOUT AMAN BAGGA
I’m a strategic and analytical professional with a unique blend of experience in business analysis, process improvement, and project management. With a background in engineering and postgraduate credentials in Project Management and Business Analysis & Process Management, I bridge the gap between data and decision-making.Over the years, I’ve led and contributed to cross-functional initiatives that enhanced operational efficiency, streamlined workflows, and drove business transformation. I bring a hands-on understanding of tools like SQL, Power BI, and ERP systems to deliver insights that guide smarter strategies and measurable results.Currently working as a Customer Account Specialist at GM Financial, I thrive in dynamic, fast-paced environments where customer experience and operational accuracy matter. Whether it’s optimizing internal processes, collaborating on data reporting projects, or improving the customer journey, I approach every challenge with curiosity, clarity, and commitment.
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