Manmeet Gaba

About Manmeet Gaba

I am a results-driven Workforce Planning professional with 5+ years of experience in developing and executing strategic forecasting and capacity planning models for large-scale operations. I lead high-impact planning initiatives that directly support service delivery, operational efficiency, and cost optimization.My expertise lies in turning complex data into actionable plans—leveraging Erlang-based models, IEX, and advanced Excel reporting to align staffing with fluctuating demand and long-term business goals. I am passionate about proactive planning and resource optimization, ensuring that every headcount decision is backed by data and aligned with organizational priorities.Throughout my journey, I’ve worked closely with cross-functional teams—Recruitment, Training, and Operations—to streamline hiring plans, reduce staffing gaps, and improve workforce agility. I take pride in solving workforce challenges before they arise and creating planning frameworks that scale with growth.What sets me apart is my ability to combine deep analytical skill with strategic thinking and stakeholder alignment—always striving to enhance productivity, reduce costs, and deliver value.

Experience

1. Deputy Manager Wfm

   Concentrix

   Aug 2025 — Present · Gurugram, IN

   Spearhead workforce forecasting using Erlang-C, workload modeling, and IEX tools to ensure scalable, cost-effective staffing strategies across business units-Drive strategic planning decisions through comprehensive analysis of historical data, performance metrics, and seasonal demand patterns-Design dynamic Excel-based dashboards and reporting systems that support executive-level decision-making and resource planning-Collaborate closely with Talent Acquisition, Learning & Development, and Operations teams to synchronize hiring plans and capacity targets-Serve as a trusted planning partner for internal stakeholders, providing insights on resource risks, headcount alignment, and cost-impact scenarios-Continuously optimize planning frameworks, contributing to measurable improvements in service levels and operational efficiency.

Education

• Dr. B. R. Ambedkar University, Agra

  M.com

  2017 — 2019