Manjunath K S

About Manjunath K S

I prefer being a beginner in the right field over being an expert in a stagnant…

Experience

1. Process Excellence Analyst Lean Six Sigma Process Mining Business Transformation Analytics

   Flipkart

   Mar 2025 — Present · Bengaluru, IN

   Conducted root cause analysis using Lean Six Sigma tools (Pareto, Control Charts, trend analysis) to address recurring seller issues across 22 domains and 900+ issue types, applying methods flexibly outside a formal DMAIC structure • Analyzed ~30 key issue types (~70 % of monthly inflow? 400 K) and prioritized SOP and policy refinements that resolved high-impact seller concerns • Identified that 48 % of tickets occurred post–ON HOLD; recommended UI enhancements and SOP revisions, reducing agent resolution time by ~25 % and improving seller satisfaction by ~15 % • Introduced Statistical Process Control (SPC) using 2 SD-based control charts across 5-week rolling windows; charts auto-updated weekly (adding the latest week, removing the oldest) to maintain real-time process stability tracking • Designed a threshold-monitoring framework with deviation triggers (Avg × 1.15 / Avg × 1.30) to flag out-of-control metrics and initiate early RCA escalation with process owners • Led weekly analytics reviews integrating SPC and Pareto insights to detect spikes across key operational issue categories and drive data-driven decision-making • Established control-chart reviews and RCA governance, embedding early detection and continuous improvement practices in seller-support operations

Education

• Vijaya College, Bengaluru

  B.Sc, Economics, Statistics, Mathematics

• Vijaya Bifurcated Pre University College

  Pre - University, PCMB

• Bangalore University

  M.A, Economics

Skills

• Statistics
• Research
• Business Analysis
• Time Management
• Sas
• Sql
• Data Analysis
• Microsoft Word
• Strategic Planning
• Leadership
• R
• Teamwork
• Presentation Skills
• Microsoft Office
• English
• Spss
• Windows
• Advance Excel