Manjunath V
Principal Solution Consultant - NextGen Contact Center & CX (Cloud, Hybrid & On-Premise)
- Role
- Principal Solution Consultant at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manjunath V
Technology Professional with in depth experience in Consulting, Solution Design and Integration ofCollaboration & Contact Center for over 20 years with proficiency including Solution Architecting,Technical / Solution presentations, Transformation and Implementation of Genesys CX Cloud, Nexidia, Sprinklr CC, Cisco, & Avaya Contact Center and Collaboration Suite Solution.1. Expertise in Architecting and Implementing Contact Center and Collaboration Suite Solutions.2. Track record of successfully and consistently accomplishing the largest, complex and most technically challenged assignments on diverse technology platforms – Contact Center and Unified Communication3. Understand customer requirements, tabulate and conduct walkthrough presentations. Audit existing system open gaps and proposing new solutions or bug fixes on existing contact center platform4. Core competency in consulting, analysis, design and implementing state-of-art, Contact Center with key focus on requirements adherence, operations ease, following SDLC life cycle with proper planning and profitability5. A keen planner, strategist and implementer with expertise in devising policies & procedures for improving business performance, streamlining operations, and achieving business growth.6. Strong leadership traits having proven acumen in managing and leading the Project Teams coupled with impeccable skills to execute and track projects error free and on-time.
Experience
Principal Solution Consultant
Sep 2022 — Present · Bengaluru, IN
Education
Department of Pre-University Education, Government of Karnataka
Pre-University Education, Art/Art Studies, General
1999 — 2001
Technical Board of Karnataka State
Diploma , Electronics and Communication
2001 — 2004
Dr. C. V. Raman University, Kota Bilaspur
BCA, Computer Software Engineering
2009 — 2011
Skills
- Telephony
- Telecommunications
- Servers
- Call Center Architecture
- Workforce Management
- Wan
- Sip
- Unified Communications
- Service Delivery
- Avaya
- Avaya Technologies
- Cisco Systems Products
- Switches
- Session Border Controller
- Network Design
- Cisco Technologies
- Managed Services
- Contact Centers
- Session Initiation Protocol (Sip)
- Wide Area Network (Wan)
- Avaya Products
- Networking
- Solution Selling
- Voip
- Routing
- Pre-Sales
- Troubleshooting
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