Manjunath Ramaswamy

About Manjunath Ramaswamy

ITIL V2 / V3 foundation certified professional, seeking Middle/ Senior level position in IT Service Delivery/ Account Management Domain, utilising core experience in handling all aspects of IT-Service Support, including Technical Support/Network Administration/ IT infrastructure Service Management /Lotus Domino Administration

Experience

1. Senior Consultant

   HCLTech

   Mar 2015 — Present

   Oversee the day to day operations relating to Capacity Management,(performance reports, incidents, outages regarding capacity)Provide and assist Customer with demand forecasting and trending Provide all stakeholders with capacity projections to fulfil their Capacity Management roles and responsibilitiesCreate, maintain, review and distribute the Capacity plan in accordance with the Capacity requirement projections, Policies and Procedures and Requirements.Identifying and implementing process improvements and integration enhancementsConsolidate reports from Service Providers to develop end-end Service Capacity reportsMonitor and manage compliance to the Capacity targets and inform Stakeholders of non-compliance with the Capacity Management targets agreed upon.Review RFC\'S to determine required levels of capacity are met.Review Capacity issues and recommend enhancements,(exception reports, and performance and usages reports, top polluters report)Ensure stakeholders have appropriate monitoring in place to detect events in the IT environmentEnsure Process KPI/SLA are reviewed at agreed timeframes and analyse for further improvement or additions. With customer approval.Create and manage regular trainings for process awareness and process complianceRegular interaction with customer to keep customer abreast of the changes or the current state of the infrastructure via regular ITSM FORUM MEETINGS With all stakeholders’ participation.

Education

• Kendriya Vidyalaya

  Bachelor's Degree

  1980 — 1989

Skills

• Itil
• Lotus Domino
• IT Strategy
• Incident Management
• Team Management
• Requirements Analysis
• Expertise in Lotus Domino and Blackberry Administration Clp and Ceh V7
• IT Service Management