Manjula B K

About Manjula B K

Business Savvy Professional with over 23 years of rich and valuable experience in bringing in rare level business acumen and record of achievements developed in US Healthcare BPO Operations, Process Management, Team Management, People Management, Customer Service, Stakeholder Management, Vendor Management and Training & Development.• Dynamic Change agent; Skilled in repositioning organizations in changing business scenarios to achieve operational and service excellence through planning, prioritizing and mitigating risk while ensuring customer delight.• Growth oriented with proven results and repeated success in multiple projects and assignments handled. Designing operating models, organisational structures, pay models, and incentive structures in collaboration with HR to support organisational changes brought on by mergers, acquisitions, and takeovers.• Proven expertise in boosting productivity, cutting costs and fostering efficiency in operations with a proven track record in defining & observing process parameters, introducing process improvements & optimization, identifying and isolating areas of obstructions to ensure improved work quality, reducing unproductive activities and enhancing the overall operational economy.• Exceptional mentoring skills in transforming low performers into high-performing sales teams through the design & implementation of training programs for fostering keen customer focus, high energy levels and team spirit.• Result-oriented Leader; with excellent time management skills with proven ability to work accurately and quickly to prioritize, coordinate, and consolidate tasks, whilst simultaneously managing the diverse range of functions from multiple sources.

Experience

1. Mental Health Therapist

   Samarthanam Trust For The Disabled, Bangalore

   Jan 2024 — Present · IN

Education

• Jyothi Nivas College

  BSc, Physics, Maths, Electronics

  1987 — 1992

• Indira Gandhi National Open University

  Master of Arts - MA, Industrial and Organizational Psychology

• DCHS

  SSLC

  1984 — 1987

• ICFAI

  PGDBA, Business Administration and Management, General

  2004 — 2006